According to reports, Amazon will shut down Amazon Care, the hybrid virtual and in-home care service after it spent years in developing Amazon Care, which highlights the challenges it faces as it moved into the healthcare industry.
According to Neil Lindsay, senior vice president of Amazon Health Services, Amazon Care services will be shut by December 31, 2022. The healthcare services at Amazon had been launched in 2019 for the employees based in Washington, who served as trial users before the company made it available in 2021 to its workers in all 50 states of the United States.
The decision is more surprising given the company previously said that it was planning to expand the in-person care service in February 2022, to include 20 additional cities. In 2021, it also started offering the service to private employees across the country.
Basically, the service mainly connects patients virtually with the doctors and nurses, who can provide the treatment for the required problem 24 hours a day. However, it does not have physical locations but will offer in-person services for the things such as flu testing, vaccination, etc.
Although, in spite of many efforts, the company has determined that Amazon Care is not the right long-term solution for its enterprise customers.